Lead and support the needs of human resources especially in Learning and Development, Recruitment, General Affair, Compensation & Benefit Supervise personnel administration, including employee data, employment contracts, BPJS (social security), and other legal documents Assist in performance evaluation processes, including KPI development and reporting Develop and implement employee training and development programs to enhance competencies Prepare and present regular HR reports (e.g., headcount, turnover) to management Lead and develop the HR team to work effectively and meet targets

Manage administrative processes related to employees — including personnel data, attendance, leave, promotions, transfers, and terminations. Oversee employee welfare programs such as insurance, BPJS, medical check-ups, and other benefit-related matters. Develop and enhance HR systems, SOPs, and service procedures to improve HR operational efficiency. Provide timely information and administrative assistance to employees in a professional and responsive manner.

Develop, write, and maintain technical and functional documentation, including white papers, user guides, process documents, FAQs, and knowledge base articles. Translate complex data management and governance concepts into easy-to-understand content for technical and non-technical stakeholders. Collaborate with consultants, data engineers, and business analysts to gather information and ensure accurate documentation. Create visual aids (diagrams, flowcharts, infographics) to enhance understanding of technical processes. Ensure all documentation aligns with industry standards, compliance requirements, and company guidelines. Maintain and update documentation as data regulations, tools, and frameworks evolve. Work with marketing teams to create thought leadership content such as blogs, case studies, and white papers.

Write clean, efficient, and maintainable code using languages such as ReactJS, .NET Core, NodeJS, Python, Power Platform, or others as required by the project. Help to test software and fix any issues found. Work closely with other developers, designers, and stakeholders to deliver solutions Create and maintain technical documentation for software systems. Stay updated on industry trends and emerging technologies. Manage code changes using tools like Git.

Melakukan analisa, monitoring menangani masalah dan permintaan dukungan teknis atau saran rekomendasi pengembangan desain sistem dengan bagian user Melakukan pengecekan issue atau masalah, menganalisa kendala apabila terjadi bugs atau human error dan berkoordinasi dengan bagian programmer untuk perbaikan sistem Melakukan pengecekan dan testing program Melakukan pendokumentasian administrasi sistem IT (flowchart, functional design, user manual) sesuai dengan peraturan dan standar yang berlaku

1. Membuat, merevisi dan mendistribusikan dokumen SOP. 2. Menyusun, meninjau kembali dan memperbarui SOP sesuai kebutuhan bisnis dan regulasi. 3. Memastikan setiap departemen memiliki SOP yang jelas, mudah dipahami dan sesuai standar Perusahaan. 4. Berkoordinasi dengan unit/Dept terkait dalam pembuatan dan perbaikan SOP 5. Menyimpan, mengarsipkan dan mengontrol distribusi SOP. 6. Menerjemahkan semua SOP tepat waktu.

Merancang, mengembangkan, dan memelihara aplikasi web based sales & marketing. Mengintegrasikan aplikasi web dengan sistem dan database. Memelihara module & interface yang digunakan saat ini. Memberikan dukungan teknis dan pemecahan masalah untuk Users.

- Memantau ketersediaan kamar dan biaya pasien kasus khusus sesuai penjaminan - Menangani keluhan yang belum selesai, serta mengupdate progres sesuai SLA - Menindaklanjuti pertanyaan dan permohonan layanan asuransi, khususnya di Jatabek - Melakukan survei kepuasan dan menjaga hubungan pelanggan lewat komunikasi proaktif