Menjaga keamanan kantor Mengecek mobil operasional dan mobil box sudah standby semua di kantor Mengatur parkiran motor dan mobil di kantor Bertanggung jawab atas kunci mobil operasional dan mobil box Dan pekerjaan lainnya yang ada dikantor pusat

Menjaga kebersihan dan kerapian area showroom dan kantor. Membantu kebutuhan operasional dan pribadi Direktur. Mengantarkan dokumen antar divisi. Membantu tim showroom dalam menjaga kebersihan dan penampilan showroom, penggantian display atau pemindahan barang. Merawat tanaman dan area taman showroom. Mendukung tim sales dalam melayani customer walk-in.

a. Case Management Case Ownership, Ensure all customer queries (received via all channels) are responded within agreed SLA & quality by efficient collaboration with relevant stakeholders whilst keeping customer informed during the resolution process. Case Prioritization, Prioritizing of customer requests based on the criticality of the query to meet customer expectations. Case Analysis & Dispatch, Analyze customer queries and consult experts or dispatch to the correct team for faster/quality turn around time. Escalations, Alert and escalate customer recurring issues/pain points to Regional Office Customer Care manager . b. Service Level Management Deliver SLA to ensure Service Levels are maintained. Proactive action for Improvement Plan based on Weekly Performance. Manage lifecycle case management and dispatch cases to back-office team. Be the singlle entry point for all customer queries in a dedicated team mode. Customer service owns the entire lifecycle of interactions with customers and must not be forwarded to other departments Answering customer inquiries: Responding to customer calls, cases or chat messages to provide support, answer questions, and resolve issues Central point to handle exceptions / customer special demands Resolving complaints in case of unexpected shipment disruptions/ issues Addressing customer complaints or concerns in a professional and efficient manner, providing and appropriate solutions / alternatives within committed timelines Coordinate with related internal teams and follow up to ensure Resolution Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.) Collaborating with other departments and manage communication between Different Teams (Agency, HO, Customers…) Identifying opportunities and propose to customers upsell or VAS such as Carrier haulage, VGM etc Follow up on TPS and NPS feedback Face to face meeting with customer to create continuous improvement environment. Identifying opportunities and propose to customers upsell and xsell (VAS/Carrier haulage/ VGM/CEVA services Ready for assignment based on specific Company’s needed. Fully attend Training as per assignment. Visit Customer as per special assignment such as Join Visit and Customer Journey Mapping. Promote digital experience and educate customers to fully move to digital journey.

Responsible for the accounting process and monitoring management of expenses, funds and assets. Cooperate with other personnel to do daily operations in finance and accounting, analyze and other management work. Preparing journal entries, analyses, and account reconciliations and assisting daily, monthly, and annual reports. Identify and fix any financial discrepancies that may arise from reconciliation. Reviewing invoices and claim forms and generating accounting vouchers. Maintaining tax reconciliation and tax invoice. Preparing tax data & tax documents for external audit & tax audit. Ensure compliance with accounting standards and all company tax matters are ini accordance with tax regulations. To coordinate with CPA for company’s tax submissions and Financial Statement audit. Support manager in providing accounting data for business/audit, etc. Handle and make reports related to all tax matters (especially tax refunds). Preparing Financial Statements in Accordance with Accounting Principles. Responsible for monthly closing, compiling company’s transaction documentation.

Mengawasi transaksi harian, termasuk piutang/hutang, buku besar umum, dan rekonsiliasi bank. Melakukan pencacatan accrual exp ke system. Menyiapkan laporan keuangan dengan benar dan akurat. Berkoordinasi dengan konsultan atas pelaporan SPT Masa, PB1 dan Tahunan.

Analyse user requirements and system flows to translate them into programming specifications. Write, test and debug code using appropriate programming languages, frameworks and tools. Maintain and enhance existing applications by identifying and fixing bugs, improving performance and adding new features. Prepare technical documentation, user manuals and code comments to support maintenance and future development. Collaborate with system analysts, database administrators, QA/testers and other IT staff to deliver project objectives. Ensure the security, integrity and quality of software applications. Provide technical support to internal users and respond to system-related issues as needed. Stay up-to-date with emerging technologies and propose improvements or innovations for the system environment.

Organize schedules, calendars, and executive meetings. Draft and manage correspondence, emails, and important documents. Record and prepare meeting minutes and follow-ups. Arrange business trips, accommodations, and itineraries. Act as a communication liaison with internal and external parties. Assist in preparing reports, presentations, and meeting materials. Maintain and manage digital and physical filing systems. Handle administrative or personal tasks for executives as directed. Maintain confidentiality of company information and data.

Mengerjakan segala sesuatu yang berkaitan dengan kegiatan administrasi Entry Data dan mengolah data Mencari dan menghandle Database Membuat rekap data departement terkait Membuat laporan Administrasi sesuai dengan deadline yang ditentukan Dapat berkoordinasi dengan divisi lain untuk proses permintaan barang Filling dokumen FU hasil pekerjaan team lapangan

Provide full administrative and executive support to management. Manage schedules, travel arrangements, and communication. Assist with translation and communication in Mandarin and English. Coordinate meetings, reports, and confidential documents.

Ensure the implementation and realization of work programs according to plan, including the management of the annual budget within the department. Design innovative strategies for developing and implementing systems, regulations, policies, and procedures related to Organization Development and Human Capital. Evaluate the Performance Management System to ensure that employee performance and competency assessments are carried out according to procedures. Develop career planning systems, talent development programs, and succession processes aligned with organizational needs. Design innovative programs for employee productivity analysis to produce accurate and comprehensive data. Develop compensation & benefits strategies for employees in accordance with applicable company procedures. Design frameworks and strategies for implementing end-to-end Human Capital projects that support overall Human Capital development. Initiate and manage change management processes related to organizational development.