Identify & Analyze Infrastructure Problems at Clients Site Support Impelementation, Installation, & Network configuration at client site Performs maintenance and support end to end solution assistance on various and diverse hardware and software Execute Preventive Maintenance on all IT device & systems Collaborate with supporting Teams to fix client troubleshooting Review and provide Troubleshoot Documentation

Ensure recruitment and personnel administration by candidates sourcing, recruit, cooperate with line managers to schedule the interview and selection candidates to get the right person for all vacancies in a timely manner Prepare and maintain all HR information, records and reports accurately Provide support to the business throughout the employee lifecycle (onboarding, transfers, promotion, and offboarding) Cover the HR administrative tasks

Operational Support: Perform operational tasks to assist the Business Development (BD) team, including activities such as onboarding, content editing, and handling merchant inquiries, following established procedures. Sales Support: Assist sales team members in preparing proposals, presentations, and reports for merchants and senior management. Coordination: Collaborate closely with various departments within the company, including marketing to maximize sales, supplier operations to enhance efficiency, customer service to drive satisfaction and repeat business, and finance to ensure accurate payments and minimize risk. Process Optimization: Identify opportunities to enhance efficiency and optimize fundamental BD processes.

Provide day-to-day technical support and troubleshooting for computer hardware, software, and network-related issues Maintain and monitor the company's IT infrastructure, including servers, desktops, and networking equipment Assist with the implementation and configuration of new IT systems and applications Collaborate with the IT team to develop and implement IT policies and procedures Provide training and support to end-users on the use of IT systems and applications Maintain accurate documentation and records of IT-related activities and incidents

Sales Techniques: Proficiency in various sales and deal-making techniques such as pitching, negotiation, consultative selling, and closing deals is essential for effectively engaging with merchants and driving growth. Teamwork and Communication: Effective communication skills and a collaborative mindset to work cohesively with internal teams, external partners, and clients. Ability to build rapport quickly with existing merchants, and communicate in a proactive, concise and persuasive manner that generates interests and opens doors to further opportunities. Relationship Building & Understanding: Ability to build and maintain trust-based relationships with merchants and partners is crucial for enhancing sales potential and fostering long-term partnerships. Develop a deep understanding of merchants ie. strategic priorities, pain points, decision makers, decision making process, org chart, KPIs, competitors actions, etc. Problem-Solving Abilities: Strong and creative problem-solving skills are necessary for addressing merchants' needs and challenges, as well as for overcoming obstacles in the sales process. Customer Focus: Commitment to understanding customer needs, providing excellent service, and building long-term relationships with merchants which will help to drive customer satisfaction and loyalty. Pipeline Management: Experience in identifying potential clients or suppliers, maintaining relationships, and managing sales pipelines to drive business growth. Strategic Thinking: Capacity to think critically and develop strategic plans to capitalize on market opportunities, address challenges, and achieve business goals. Commercial mindset: Entrepreneurial spirit to connect all pieces together and grow business as a 'company' rather than an isolated BU. A fast learner with high degree of persistence and resourcefulness to get things done. Sensitive to real world trends. Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs. Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes. An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

- Maintain, setup, and troubleshoot Laptop/Desktop - Maintain, setup, and troubleshoot Endpoint Protection - Maintain, setup, and troubleshoot Email - Maintain, setup, and troubleshoot WiFi/Internet/Office Network - Maintain, setup, and troubleshoot Printer - Handle proper Documentation

Server-Side Development Design, develop, and maintain robust server-side logic using languages such as Node.js. Build scalable and high-performance backend systems aligned with business requirements. Database Management Design and manage efficient and secure database schemas. Optimize queries and ensure data integrity, security, and availability. API Development Create and maintain RESTful APIs for seamless communication between front end and back end components. Collaborate with front end developers to integrate APIs with user-facing systems. System Integration Work closely with cross-functional teams to ensure seamless integration of various system components. Maintain smooth data flow and system interaction across platforms. Security and Authentication Implement industry best practices for backend security. Develop user authentication and authorization mechanisms. Performance Optimization Identify and resolve backend performance issues. Conduct code reviews to uphold code quality and best practices. Scalability and Reliability Design solutions that can scale with user growth. Implement robust monitoring, logging, and error-handling mechanisms. Collaboration Work with front end developers, product managers, and stakeholders to deliver complete and high-quality solutions.

Be a trusted advisor to our manufacturing account. Explore and understand customer requirements on a business and technical level. Engage, educate, and ensure satisfaction of the installed base. Build and grow executive relationships with the manufacturing accounts. Optimize business development, forecast accurately, and achieve goals by leading customers through the entire business-cycle. Manage entire business processes, often presenting to C-level executives in enterprise and global customers. Lead account strategy in generating and developing business growth opportunities, working collaboratively with customer engineers, and Google partners to maximize growth in the area and create opportunities with enterprise customers. Manage multiple opportunities through the entire cycle simultaneously, working with cross-functional teams. Serve as the primary customer contact for all adoption-related activities.