Mengelola dan memastikan akurasi laporan keuangan bulanan dan tahunan. Mengembangkan dan memantau sistem serta prosedur keuangan agar efisien dan sesuai kebijakan perusahaan. Memastikan kepatuhan pajak perusahaan sesuai dengan peraturan yang berlaku. Berkoordinasi dengan auditor eksternal dan internal dalam proses audit. Mengelola arus kas dan mendukung perencanaan anggaran.

Membangun peluang penjualan pada area pemasaran Membuat dan, atau menyusun surat penawaran bagi calon pembeli dan, atau pelanggan sesuai dengan kebutuhan, termasuk tetapi tidak terbatas pada keperluan tender Merencanakan dan mengembangkan hubungan dan komunikasi dengan prospek atau pelanggan untuk membangun image positif baik bagi produk yang dipasarkan Memastikan untuk mencapai kepuasan pelanggan dari sejak tahap awal pendekatan hingga serah-terima pekerjaan selesai dilakukan.

- Mengelola proses tutup buku bulanan seluruh departemen FA, memastikan D+5 terpenuhi - Memverifikasi jurnal penyesuaian material, rekonsiliasi akhir, dan laporan pajak sebelum dikirim - Bertanggung jawab atas laporan keuangan internal bulanan (per proyek & konsolidasi perusahaan) - Menyusun dan mengevaluasi checklist audit internal, termasuk cycle AP/AR, kas, pajak - Menganalisis data margin proyek, WIP, dan cash conversion cycle (DSO/DPO/CCC) - Menyusun laporan deviasi aktual vs anggaran, serta memberikan interpretasi kepada manajemen - Menyusun rencana kerja tim FA bulanan (SLA, target laporan, rotasi tugas) - Memberikan training internal dan mentoring terhadap FA Lead dan Staff - Meninjau kontrak proyek dari sisi keuangan dan perpajakan, memberikan catatan untuk termin/billing - Menyusun rekomendasi pembayaran vendor strategis berdasar urgensi proyek dan cashflow - Berkoordinasi langsung dengan proyek dan komersial untuk evaluasi revenue, VO, potensi klaim - Pajak operasional: PPN, PPh 21/23/4(2), SPT Masa; koordinasi SPT Tahunan Badan

Menjaga keamanan kantor Mengecek mobil operasional dan mobil box sudah standby semua di kantor Mengatur parkiran motor dan mobil di kantor Bertanggung jawab atas kunci mobil operasional dan mobil box Dan pekerjaan lainnya yang ada dikantor pusat

Menjaga kebersihan dan kerapian area showroom dan kantor. Membantu kebutuhan operasional dan pribadi Direktur. Mengantarkan dokumen antar divisi. Membantu tim showroom dalam menjaga kebersihan dan penampilan showroom, penggantian display atau pemindahan barang. Merawat tanaman dan area taman showroom. Mendukung tim sales dalam melayani customer walk-in.

a. Case Management Case Ownership, Ensure all customer queries (received via all channels) are responded within agreed SLA & quality by efficient collaboration with relevant stakeholders whilst keeping customer informed during the resolution process. Case Prioritization, Prioritizing of customer requests based on the criticality of the query to meet customer expectations. Case Analysis & Dispatch, Analyze customer queries and consult experts or dispatch to the correct team for faster/quality turn around time. Escalations, Alert and escalate customer recurring issues/pain points to Regional Office Customer Care manager . b. Service Level Management Deliver SLA to ensure Service Levels are maintained. Proactive action for Improvement Plan based on Weekly Performance. Manage lifecycle case management and dispatch cases to back-office team. Be the singlle entry point for all customer queries in a dedicated team mode. Customer service owns the entire lifecycle of interactions with customers and must not be forwarded to other departments Answering customer inquiries: Responding to customer calls, cases or chat messages to provide support, answer questions, and resolve issues Central point to handle exceptions / customer special demands Resolving complaints in case of unexpected shipment disruptions/ issues Addressing customer complaints or concerns in a professional and efficient manner, providing and appropriate solutions / alternatives within committed timelines Coordinate with related internal teams and follow up to ensure Resolution Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.) Collaborating with other departments and manage communication between Different Teams (Agency, HO, Customers…) Identifying opportunities and propose to customers upsell or VAS such as Carrier haulage, VGM etc Follow up on TPS and NPS feedback Face to face meeting with customer to create continuous improvement environment. Identifying opportunities and propose to customers upsell and xsell (VAS/Carrier haulage/ VGM/CEVA services Ready for assignment based on specific Company’s needed. Fully attend Training as per assignment. Visit Customer as per special assignment such as Join Visit and Customer Journey Mapping. Promote digital experience and educate customers to fully move to digital journey.

Responsible for the accounting process and monitoring management of expenses, funds and assets. Cooperate with other personnel to do daily operations in finance and accounting, analyze and other management work. Preparing journal entries, analyses, and account reconciliations and assisting daily, monthly, and annual reports. Identify and fix any financial discrepancies that may arise from reconciliation. Reviewing invoices and claim forms and generating accounting vouchers. Maintaining tax reconciliation and tax invoice. Preparing tax data & tax documents for external audit & tax audit. Ensure compliance with accounting standards and all company tax matters are ini accordance with tax regulations. To coordinate with CPA for company’s tax submissions and Financial Statement audit. Support manager in providing accounting data for business/audit, etc. Handle and make reports related to all tax matters (especially tax refunds). Preparing Financial Statements in Accordance with Accounting Principles. Responsible for monthly closing, compiling company’s transaction documentation.

Mengawasi transaksi harian, termasuk piutang/hutang, buku besar umum, dan rekonsiliasi bank. Melakukan pencacatan accrual exp ke system. Menyiapkan laporan keuangan dengan benar dan akurat. Berkoordinasi dengan konsultan atas pelaporan SPT Masa, PB1 dan Tahunan.

Analyse user requirements and system flows to translate them into programming specifications. Write, test and debug code using appropriate programming languages, frameworks and tools. Maintain and enhance existing applications by identifying and fixing bugs, improving performance and adding new features. Prepare technical documentation, user manuals and code comments to support maintenance and future development. Collaborate with system analysts, database administrators, QA/testers and other IT staff to deliver project objectives. Ensure the security, integrity and quality of software applications. Provide technical support to internal users and respond to system-related issues as needed. Stay up-to-date with emerging technologies and propose improvements or innovations for the system environment.

Organize schedules, calendars, and executive meetings. Draft and manage correspondence, emails, and important documents. Record and prepare meeting minutes and follow-ups. Arrange business trips, accommodations, and itineraries. Act as a communication liaison with internal and external parties. Assist in preparing reports, presentations, and meeting materials. Maintain and manage digital and physical filing systems. Handle administrative or personal tasks for executives as directed. Maintain confidentiality of company information and data.