Supervise, evaluate, and analyze the quality of call center operations. Maintain ongoing coaching and training sessions with Team Leaders to ensure continuous improvement. Propose and report new action plans or improvement initiatives to enhance service quality. Oversee overall operational performance, ensuring targets and SLAs are met. Support training for both new and existing agents, ensuring readiness and compliance. Provide comprehensive reports to clients on a weekly, monthly, quarterly, and yearly basis.

Actively involved in business requirement analysis/user stories Meet with business users throughout the organization to understand their business objectives, technical challenges and data needs, and prepare functional design document Leading review sessions with business users to review functional design Develop and maintain system level artifacts, such as flow diagrams, process diagram, and current and proposed state diagrams Intensive discussion with development team to ensure the development as per functional design Doing application testing and SIT Leading User Acceptance Testing Leading End User Training Write and maintain related project documentation Manage postproduction support activities

Collaborate with hiring managers to design and update job descriptions while identifying future hiring needs. Source and engage potential candidates using online platforms such as JobStreet, LinkedIn, and others. Review and screen incoming resumes from both internal and external sources. Provide hiring managers with shortlists of qualified candidates and follow up on interview feedback and job offer status. Prepare and send job offer emails and respond to queries regarding compensation and benefits. Represent the company at job fairs and campus recruitment events. Conduct new hire orientations and support smooth onboarding, acting as a point of contact for new employees. Prepare monthly recruitment reports and bi-annual turnover analysis. Track recruitment progress to ensure vacancies are filled within targeted timelines.

Assisting with the recruitment and onboarding of new employees, including coordinating interviews, processing applications, and ensuring a smooth onboarding process Maintaining employee records and personnel files, ensuring data accuracy and confidentiality Collaborating with department heads to understand staffing needs and assist with workforce planning Providing support for employee relations, including addressing queries, investigating concerns, and implementing HR policies and procedures Assisting with the administration of employee benefits, leave management, and other HR-related tasks Contributing to the development and implementation of HR initiatives, such as training, performance management, and employee engagement programs

- Membantu tim Business Development dalam menentukan vendor dan harga terbaik untuk mendukung kelancaran project. - Melakukan pemilihan, evaluasi, serta negosiasi dengan vendor sesuai kebutuhan project. - Mengelola administrasi pembelian mulai dari permintaan, pemesanan, hingga monitoring pengiriman. - Membuat laporan pembelian serta melakukan evaluasi kinerja vendor secara berkala. - Memastikan ketersediaan produk tepat waktu, sesuai spesifikasi, serta memenuhi standar regulasi. - Mendukung tim Product Specialist & BD dalam penyusunan dokumen penawaran/tender.

Manage project documents (letters, contracts, reports, BAST, BAUT). Develop and maintain filing systems for documents (both manual and digital). Prepare and update regular project administration reports. Ensure all project documents are aligned with field data. Assist Project Manager/Engineer in preparing supporting project documents. Take meeting minutes and distribute them to relevant stakeholders. Communicate with external parties regarding project administration. Maintain confidentiality of project data and information. Handle work permit applications for engineers. Manage tender administration and E-Procurement system.

Welcome and assist guests, clients, and employees in a professional manner. Handle incoming calls, correspondence, and general company emails. Support HR administrative tasks such as employee filing, and attendance. Assist with recruitment administration (interview scheduling, candidate follow-ups). Provide support for office operations (stationery, logistics, and other requests). Coordinate with internal departments to ensure smooth daily operations.

Melakukan rekrutmen karyawan Mengurus payroll karyawan, BPJS, dan administrasi HRD Mengelola dan memelihara catatan karyawan, termasuk data pribadi, riwayat pekerjaan, dan informasi lainnya yang relevan Mengurus administrasi kehadiran, cuti, serta klaim dan benefit karyawan Membantu perancangan dan evaluasi SOP serta kinerja karyawan Memberikan masukan dan saran kepada karyawan tentang perkembangan dan peningkatan kinerja mereka Mengelola dan memantau program kesejahteraan karyawan

Melakukan tugas administrasi data Menggunakan Ms.Office (Word, Excel, Power Point) Berkoordinasi dengan pihak atau divisi terkait Membuat report mingguan dan bulanan

Prepare accounting related entries to numerous registers, journals and logs (A/P, A/R, assets, and other related reports) Prepare tax: PPH, PPN, and other related documents Validate invoice, disbursement, and employees reimbursement Reconcile bank transactions Apply internal control