•Manage and support key operational functions including budget planning, metrics management, forecasting accuracy, customer relationships, and pipeline •Develop sales strategy and business plan to meet and exceed quarterly and annual targets •Consistently achieves revenue targets through retention, expansion and growth of clients •Identify key growth opportunities, then build and execute a strategic plan around such initiatives •Engage with key stakeholders to attend meetings and assist in closing business •Utilize stakeholder management strategies, and develop winning value propositions for products and services that align to account priorities •Ensure delivery of quality results and a positive customer experience •Provide accurate forecasts which consistently meet both budget and revenue goals •Lead final contract negotiations and close, client presentations, and proposals •Collaborate with marketing on content and collateral for use during the sales process, including pitch decks and marketing materials •Ensure high post-sales customer satisfaction with a proactive service strategy that enables repeat business and value realization

Fully responsible to handle all aspects of sales functions to target customers accounts Organize promotion and achieve sales targets Orders follow-up and liaise with customers independently

Position Objective The IT Service Desk Specialist is a highly motivated professional with expertise in technical support, specialising in troubleshooting and analysis. This role is dedicated to delivering superior customer service and ensuring that unresolved issues and inquiries are escalated promptly in accordance with established protocols and Service Level Agreements (SLAs). As an integral member of the IT Service Desk team, the specialist provides Level 0 and Level 1 support for IT incidents and service requests. They act as the primary point of contact for all user incidents, requests, and general communications. Furthermore, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources. Responsibilities Key duties and responsibilities are not limited to those listed below: Deliver exceptional customer service by promptly and professionally addressing customer needs and concerns. Manage IT service incidents reported by school users through the Service Desk Support Portal, specifically those related to personal computers, networks, platforms, and applications. Effectively resolve issues or provide alternative solutions to restore IT services to normal operation within the established Service Level Agreement (SLA). Escalate unresolved issues or additional support requests to the appropriate support team. Provide timely updates to customers regarding the status of outstanding issues in accordance with targeted service levels. Ensure accurate and comprehensive documentation of customer interactions and transactions within the IT Service Desk Management System. Provide end-user support for classroom technology to educators, assisting with IT and audio-visual equipment such as Interactive TVs, Apple TV, projectors, and associated applications to expedite the return to normal classroom activities. Oversee the life cycle management of IT assets, including the registration, tracking, and decommissioning of hardware devices and software licenses. Conduct upgrades to PC hardware and software, which includes regular maintenance and installation of service packs, patches, and applications. Remain updated on product knowledge, policies, and procedures to furnish customers with accurate and relevant information. Execute additional responsibilities as directed by the Head of IT Operations and Business Partnering, the Helpdesk Manager, or other designated personnel within the School.

1. End User Support • Provide L1 (Level 1) support coverage through ticket management, ensuring timely resolution of incidents. • Diagnose and resolve user-reported issues; escalate as necessary to higher support tiers or development teams. • Facilitate bug reporting and feature request tracking, ensuring feedback is documented and prioritized. • Oversee user account management, including provisioning, access requests, and permissions updates. • Process and coordinate training requests from internal teams or end users. 2.User Enablement • Conduct user onboarding sessions to ensure smooth adoption of tools and systems. • Maintain and distribute user adoption reports, tracking engagement metrics and identifying areas for improvement. • Support ongoing communication through newsletters and updates on new features, releases, or best practices. •Develop and maintain e-learning materials and training content. • Conduct and analyze user feedback surveys to improve processes and support delivery. 3. Operations Management •Manage incident response processes, including escalation paths and root cause documentation. • Perform project retrospective reviews to identify lessons learned and improvement opportunities.

Involve in preparing of the forecasting and budgeting and managing internal control on SOX compliance. Managing sales or corporate accounting function in related to the monthly closing, report submission, journal posting, credit control, inventory, payable, tax, audit matters, etc. There will be job rotation within the department depending on candidate capabilities and exposure. Improve accounting systems and procedures and initiate corrective actions. Establishing and enforcing proper accounting methods, policies and principles. Increase the functional efficiency and provide guidance and coaching to junior staff. Undertake any other ad-hoc duties assigned by the management from time-to-time. Special requirement : Proficient in Excel skill

- Mengangkut bahan baku maupun barang jadi melalui darat - Memeriksa kondisi kendaraan secara berkala, mendeteksi apabila ada masalah keamanan pada kendaraan, dan mengatasi kemungkinan terjadinya kerusakan kendaraan - Merancanakan rute dan jadwal pengiriman - Mendokumentasikan laporan pengiriman barang - Mematuhi peraturan yang berlaku dalam mengemudikan truk - Memenuhi SOP (standard operational procedure) yang ditetapkan oleh perusahaan - Mengumpulkan dan melakukan verifikasi pada instruksi pengiriman - Melaporkan apabila ada produk yang cacat, kecelakaan, ataupun pelanggaran kepada perusahaan - Memiliki SIM B1

1 Mengatur rute perjalanan agar efisien dan tepat waktu, serta mengantisipasi kondisi lalu lintas 2 Mampu menjaga kondisi kendaraan dan memperhatikan ketika terjadi kerusakan 3 Menjaga keamanan, kenyamanan dan kerahasiaan atasan selama perjalan 4 Siap bekerja lembur saat dibutuhkan 5 Siap melakukan perjalanan jauh

- Mengguasai daerah Medan - Mematuhi peraturan dan rambu-rambu lalu lintas - Membersihkan dan mencuci kendaraan serta melakukan perawatan dan perbaikan kecil pada kendaraan - Mencatat dan melaporkan seluruh kegiatan perjalanan kepada perusahaan

1. Mengemudikan mobil wing box dan sejenisnya 2. Mengecek kondisi kendaraan sebelum berangkat

1. Mengemudikan Unit L300, Engkel dan sejenisnya 2. Mengecek kondisi kendaraan sebelum berangkat