Supervise and support the service desk team to ensure timely resolution of incidents and service requests, fostering a culture of accountability and speed. Handle Level 1.5 to Level 2 escalations with technical precision, ensuring SLA compliance without compromising user experience. End-to-End incident management, from detection to resolution. Lead teams and vendors during outages to troubleshoot and resolve issues. Serve as the primary communicator to stakeholders and users on status, downtime and updates. Conduct post-incident root cause analysis and implement corrective actions. Ensure all support activities are properly documented and logged in the system, maintaining data integrity for accurate reporting. Maintain and update technical documentation and the internal knowledge base, empowering the team to resolve issues faster and reduce recurring incidents. Make and implement recommendations for service improvements based on root cause analysis and team feedback. Prepare reports and analyse data to identify trends, forecast resource needs, and pinpoint areas for process improvement. Assist in staff management, including duty roster, recruitment, mentoring, training, target setting, and performance assessment. Collaborate with vendors and internal IT teams for seamless issue escalation and resolution, acting as the bridge between the desk and engineering. Coach, motivate, and develop team members to achieve operational excellence and individual career growth. Provide remote support for hardware, software, and network issues as a player-coach, guiding the team through complex troubleshooting. Perform any other ad-hoc tasks as required by Management.

Develop new business opportunities in lifestyle / home appliances / health & beauty equipment. Actively manage and grow an existing client portfolio, leveraging your excellent relationship-building skills Identify new sales opportunities and convert them into successful business partnerships Achieve and exceed individual and team sales targets through strategic planning and execution Provide exceptional customer service and support to ensure client satisfaction Collaborate with cross-functional teams to develop effective sales strategies and campaigns Participate in market research and competitor analysis to stay ahead of industry trends Maintain accurate sales records and provide regular performance reports

Melakukan penjualan produk. Melakukan penagihan terhadap toko-toko. Melakukan kunjungan ke wilayah/ area. Menerima pesanan . Mencari NOO (New Outlet Order). Menangani keluhan konsumen.

Melakukan kunjungan rutin ke pabrik, distributor, customer, dan user lainnya. Menjalin dan menjaga hubungan baik dengan pelanggan lama serta mengembangkan relasi dengan prospek baru. Mencari dan membangun jaringan customer / distributor baru. Memasarkan dan menjual produk Kimia Industri (Commodity Chemical, Specialty Chemical, Agro Chemical ) sesuai target penjualan perusahaan. Siap melakukan perjalanan dinas ke luar kota sesuai kebutuhan bisnis.

Deep understanding in resolving technical issues related to computers, printers, Wi-Fi router, LAN, WAN, server, and IT related hardware. Ability to troubleshoot operating system, network, and internet connection problems effectively. Experience in resolving issues related to office desktop application, email, and meeting software. Experience with both Windows and Linux operating systems Including software installation. Good understanding in handling IT asset management. Familiar with IT support ticketing system. Good communication skills and responsiveness to customer requests. Highly organize and effective in time management. Ability to work independently and in a team with minimum supervision. Strong multitasking and problem-solving skills. Technical Support Certification/Training including Cisco, Windows, Linux or Network Certification would be a plus. Fluent in Bahasa Indonesia. Good English communication skills. Willing to work at multiple location in Jabodetabek area. Preferably, have your own personal transportation or vehicle.

Design, implement, and maintain scalable and reliable infrastructure. Automate build, deployment, and monitoring processes to enhance efficiency and reliability. Ensure that all systems meet required security and compliance standards. Monitor systems and respond quickly to incidents to minimize downtime.

Troubleshooting, diagnosing and resolving, hardware, software, network and security issues and other systems Install, configure, and support network equipment including routers, servers, Firewalls, proxies, WAN, VPN, DNS, and DHCP Configure firewalls, routing and switching to maximize network efficiency and security Maximize network performance through ongoing maintenance, monitoring and troubleshooting Participate cross-functionally with vendors and other IT engineering teams to ensure IT Services

- Bertanggung jawab menciptakan lingkungan yang aman dan nyaman untuk pelanggan dan karyawan dengan patroli. - Bertanggungjawab menjaga dan mencegah kerusakan yang dilakukan dengan sengaja. - Bertanggungjawab Mencegah dan mendeteksi secara dini pencurian, kehilangan serta penyalahgunaan perlengkapan atau peralatan yang digunakan dalam keperluan operational. - Melaporkan segala kejadian / peristiwa yang terjadi - Berjaga untuk memantau serta membantu mencatat kegiatan aktifitas selama operational berlangsung.

1. Install, configure, and troubleshoot PC/Laptop, software, hardware, printers, and network 2. Knowledge of network design, documentation, testing, and administration 3. Implement software upgrades and troubleshoot any performance issues 4. Provide technical support onsite or remote when needed

Design, build, and maintain scalable backend systems using Golang as the primary programming language. Develop robust APIs and services with a strong focus on performance, reliability, and security. Take full ownership of systems end-to-end, from design and development to deployment, monitoring, and continuous optimization. Collaborate closely with product, data, and infrastructure teams to deliver high-impact and scalable solutions. Architect and optimize data workflows leveraging BigQuery and PostgreSQL. Deploy and manage applications on Google Cloud Platform (GCP). Build and enhance CI/CD pipelines to enable fast, reliable, and repeatable deployments. Improve system observability through effective logging, monitoring, and alerting practices. Conduct code reviews, uphold engineering best practices, and mentor fellow engineers. Identify technical bottlenecks and proactively drive improvements in system performance and scalability.